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Frequently asked questions

Return/Refund Policy


Due to the nature of the items all sales are final. Feel free to contact us at info@myindigojade.com with any concerns.




Shipping Policy


Orders are processed in the order they are received. All orders are handmade and shipped 2-3 days from when your order is placed.




How long is shipping?


Please allow 2-3 days for processing. Once shipped most orders take anywhere from 2 to 5 business days to arrive depending on the efficiency of your local postal service.




How much is shipping?


The cost of shipping is dependent on the size of your order and your location.




Where are you located?


We are located in Canton, Michigan




How do I cancel or change my order?


Please be sure of your selections as your products will be made to order. If there are any questions or concerns with your order contact us at info@myindigojade.com




Is there an expiration date for indigo&jade products?


Since our products are natural the shelf life is not as long as some of the products you will find in the stores. In general our products are best used within 6 months from the date of purchase but they will last beyond this.




How is the quality of your products?


indigo&jade is an ingredient focused skin care company. We choose each item based on the long term benefits they provide to the skin. We hand blend our products in small batches to ensure freshness, consistency and the highest quality possible. By blending in small batches indigo&jade is able to provide highly effective natural skin care. Even our dark containers are purposely used to extend shelf life naturally and protect the integrity of the ingredients. We are totally transparent about what we put into each product and the intended benefit of each ingredient. We refer to our products as skincare with a conscience and each ingredient used is dedicated to the overall health and stability of your skin.




I received my whip/butter and it's too firm/too soft/gritty. Why is that?


Our products are natural and at times, there are small variations of firmness and softness. If your whip is gritty or crumbly it more than likely hardened because of cold temperatures. Likewise if your product has melted and exposed to heat. While we try to do the best we can to make sure your butter does not get too warm or cold during shipping, we have no control over the environment. Even if the texture changes the quality and healing properties remain the same. We recommend that you have your products shipped to a location where the package will be indoors and not subject to the elements. If your whip or butter has melted, let it sit in a cool area to solidify




How can I check the status of my order?


Once your products has been shipped you will receive a tracking number. You may login to your account to check the status of your order.




What payment methods do you accept?


Paypal, Square and all major credit cards





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© 2018 by indigo&jade | Canton, Michigan