Frequently asked questions
Due to the nature of the items all sales are final. Feel free to contact us at firstname.lastname@example.org with any concerns.
Orders are processed in the order they are received. All orders are handmade and shipped 2-3 days from when your order is placed.
How long is shipping?
Please allow 2-3 days for processing. Once shipped most orders take anywhere from 2 to 5 business days to arrive depending on the efficiency of your local postal service.
How much is shipping?
The cost of shipping is dependent on the size of your order and your location.
Where are you located?
We are an online business. We are loctated in Detroit, Michigan
How do I cancel or change my order?
Please be sure of your selections as your products will be made to order. If there are any questions or concerns with your order contact us at email@example.com
Is there an expiration date for indigo&jade products?
Since our products are natural the shelf life is not as long as some of the products you will find in the stores. In general our products are best used within 6 months from the date of purchase but they will last beyond this.
How is the quality of your products?
I received my whip/butter and it's too firm/too soft/gritty. Why is that?
How can I check the status of my order?
Once your products has been shipped you will receive a tracking number. You may login to your account to check the status of your order.
What payment methods do you accept?
Paypal, Square and all major credit cards